Refund & Returns Policy
At Eight Five Clothing, we want every customer to have a smooth and satisfying shopping experience. If you are not completely satisfied with your purchase, our Refund & Returns Policy explains the process for requesting a return, exchange, or refund.
30-Day Return Policy
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must:
- Be unused and unworn
- Be in its original condition
- Be free from stains, damage, odors, or signs of use
- Include original packaging where applicable
- Include your order information or proof of purchase
Items that do not meet these requirements may not be eligible for a refund or exchange.
How to Request a Return
Before sending an item back, please contact our customer support team:
Email: info@eightyfivestore.de
Please provide your order number, the item you want to return, and the reason for your return. Our team will provide the necessary return instructions.
Please do not send an item back without contacting us first.
Refunds
Once we receive your returned item, it will be inspected to confirm that it meets our return requirements.
If the return is approved, your refund will be processed using the original payment method. The time required for the refund to appear in your account may vary depending on your bank or payment provider.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible.
Send your order number and details of the issue to:
Photos of the affected product may be requested to help us review the situation and provide an appropriate solution.
Exchanges
If you receive a defective or incorrect product and would like an exchange, please contact our support team before returning the item.
Email: info@eightyfivestore.de
Exchanges are subject to product availability and the conditions of this policy.
Non-Returnable Items
A return may not be accepted if an item has been:
- Worn or used
- Washed or altered
- Damaged after delivery
- Returned outside the applicable return period
- Returned without the required order information
- Returned in a condition that does not meet our requirements
Certain products may also be excluded from returns where applicable.
Sale & Discounted Items
Products purchased during promotional offers or discounts may have specific return conditions. If you have questions about a discounted product, please contact us before returning it.
Return Shipping
Unless an item is defective, damaged, or incorrectly sent due to our error, return shipping costs may be the customer’s responsibility.
We recommend using a trackable shipping service when returning an item and keeping your shipping receipt until your return has been completed.
Important Information
Please keep your order confirmation and shipping information until your return or refund has been fully processed.
Returns sent without contacting our customer support team first may experience delays.
Need Help With Your Return?
If you have any questions about refunds, returns, or exchanges, our team is ready to help.
Email: info@eightyfivestore.de
Thank you for choosing Eight Five Clothing. We appreciate your trust and are committed to providing a simple and convenient shopping experience.